Hugo Cars Warranty
Some of the best-value cars in the market, with cover where it matters most. Every car we sell is serviced, NCT prepared and 101-point checked before it leaves us, and comes with our own in-house warranty, handled directly by our after-sales team in Ashbourne.
Broad cover. Mechanical and electrical faults repaired for the first 30 days.
Engine & gearbox. The big repairs that can take a car off the road, covered up to 6 months.
AA membership. Roadside assistance and recovery included with every car.
Hugo Standard
Included with every car
- Days 1–30: 30-Day Cover, mechanical and electrical
- Day 31 to month 6: Engine & Gearbox Cover
- 12 months AA roadside assistance and recovery
- Parts and labour for covered repairs
- Up to 8,000 km within the 6 months
Hugo Gold
€495 — add at the time of purchase
- 30-Day Cover extended to the full 12 months
- Includes everything in Hugo Standard
- 12 months AA roadside assistance and recovery
- Parts and labour for covered repairs
What's covered
Every part of the car was checked and working when you collected it, and this is recorded on your handover sheet. Here is exactly what your warranty covers.
30-Day Cover (12 months with Hugo Gold)
30-Day Cover (12 months with Hugo Gold)
For the first 30 days, we repair genuine failures of these parts:
- Engine: cylinder block and head (cracks), head gasket, pistons and rings, connecting rods, crankshaft and bearings, camshafts, valves and valve gear, oil pump, timing chain, tensioners and guides, timing belt, balancer shafts, turbo, injectors, fuel pump, EGR valve, sensors, engine mounts, oil and coolant leaks
- Gearbox and drivetrain: manual gearbox gears, shafts, synchros, selector forks and bearings; automatic or DSG gearbox internals, torque converter, valve body and mechatronic unit; clutch, flywheel, driveshafts, CV joints, differential
- Cooling: radiator, water pump, thermostat, fans, hoses
- Electrical: alternator, starter motor, battery failure, ECU and modules, wiring, window motors, central locking, instrument cluster
- Air conditioning: compressor, condenser, regas if a leak is found
- Steering and suspension: steering rack, power steering pump, springs, shock absorbers, arms and bushes (failure, not normal wear)
- Brakes (hydraulic): calipers, master cylinder, ABS pump and sensors
- Exhaust and emissions: DPF, catalytic converter, lambda sensors, AdBlue system
- Labour: for any covered repair
Engine & Gearbox Cover (up to 6 months)
Engine & Gearbox Cover (up to 6 months)
From day 31 to the end of month 6, these internal engine and gearbox parts are covered for mechanical breakage:
- Engine: cylinder block and head (cracks), head gasket, pistons and rings, connecting rods, crankshaft and bearings, camshafts, valves and valve gear, oil pump, timing chain, tensioners and guides, balancer shafts
- Timing belt: covered if replaced by Hugo Cars or within the manufacturer's schedule in the service history
- Manual gearbox: gears, shafts, synchros, selector forks, bearings
- Automatic or DSG gearbox: internal gears, clutch packs, torque converter, valve body, mechatronic unit
- Labour: removing and refitting the covered unit
Not covered
- Wear and service items: brake pads and discs, tyres, wiper blades, bulbs, fuses, filters, oils and fluids, spark and glow plugs, auxiliary belts
- Bodywork and interior: paint, rust, dents, glass, seals, trim, upholstery, wheels
- Comfort and accessories: infotainment, sat nav, speakers, Bluetooth, cameras, parking sensors, heated seats
- Damage and misuse: accidents, wrong fuel, driving with low oil or coolant or with a warning light on, modifications, racing or towing beyond limits
- Neglect: missed or overdue servicing, faults not reported within 48 hours
- Repairs elsewhere without our written approval
- Extra costs: hire cars, taxis, travel, loss of earnings
- Known faults listed on your handover sheet or in the advert
How to make a claim
- Stop safely. If a warning light comes on or the car feels wrong, stop driving as soon as it's safe. If you need recovery, call the AA using your included membership.
- Call us within 48 hours. After-sales: 083 323 6400, or WhatsApp. Have your registration and warranty certificate ready.
- We arrange the repair. We'll tell you where to bring the car: our workshop in Ashbourne, or a garage we approve if you're far away. Please don't book repairs elsewhere without our written approval.
- We fix it. Covered parts and labour are paid by us directly.
The rules
- Hugo Standard: up to 8,000 km within 6 months
- Repairs at Hugo Cars or a garage we approve in writing
- Faults reported within 48 hours
- Servicing kept up to date as per the manufacturer's schedule
- Private use only; taxi, hire or commercial use is not covered
Frequently asked questions
Do I need to buy a warranty?
No. Every car comes with Hugo Standard at no extra cost. Hugo Gold is an optional upgrade.
Why is cover after 30 days only for the engine and gearbox?
Our cars are some of the best value in the market, and we keep them that way by focusing on what really matters. After the first month, your cover concentrates on the engine and gearbox, the repairs that are most expensive and can take a car off the road.
What if I live far from Ashbourne?
Call us first. We'll arrange recovery through your AA membership or approve a garage near you.
What does the AA membership cover?
12 months of AA roadside assistance and recovery, included with every car.
Does the warranty affect my legal rights?
No. It is in addition to your rights under the Consumer Rights Act 2022.
This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2022. Full terms: Terms & Conditions, section 14. Vehicles sold before these warranty terms took effect keep the warranty shown on their certificate.